Menu Management & Orders

How do I manage my ordering platform menus once the integration is turned on?
ItsaCheckmate will provide you with access to our proprietary menu management portal for all API integrated menus where you will be able to manage users, ...
Wed, 12 May, 2021 at 11:31 AM
How does ItsaCheckmate handle Scheduled / Advanced orders?
This depends on the individual ordering platform. However, the more frequently used platforms such as Doordash, Grubhub, Ubereats etc. hold all future orde...
Wed, 12 May, 2021 at 6:08 PM
Can I throttle my orders? 
Unfortunately no.  Orders will be sent to your POS based on their ready by time and the prep time set in your POS
Mon, 16 Nov, 2020 at 3:50 PM
Will I get notifications on my POS when orders come in?
Depending on your POS, notifications are available to inform you of new orders. Please ask your Go Live Specialist if your POS qualifies.
Wed, 12 May, 2021 at 6:09 PM
Do I have the option to still accept and review orders once they hit my POS to ensure correctness before they are pushed to my kitchen printer? 
Unfortunately not, All orders will automatically be accepted into the POS and fired to the kitchen printer.
Mon, 16 Nov, 2020 at 3:50 PM
Can I notify drivers if orders are ready early?
Drivers will be automatically notified once your prep time is up. If an order is ready early, you will have to wait until the driver arrives for the origina...
Mon, 16 Nov, 2020 at 3:50 PM
Why are drivers arriving early to pick up orders?
This is almost always caused by mismatched prep times between your delivery services and your POS. If you verify these are synchronized and still see driver...
Wed, 12 May, 2021 at 7:17 PM
Do tickets print or show up on KDS screens instantly?
Most orders will show up within seconds. In rare cases, orders may take a little longer due to changes to the delivery service menu, the POS menu, POS or de...
Wed, 12 May, 2021 at 6:10 PM
Does ItsaCheckmate work with Discounts/Promos?
Yes, we do, depending on the POS. During your setup process, you are able to work directly with our Onboarding Team or your Go Live Specialist to set up any...
Wed, 12 May, 2021 at 6:11 PM
Can I have different pricing on my ordering platforms than my in-house menu?
Yes! We offer a Price Elevation function within our portal which allows for setting prices higher on the ordering platforms using a percentage mark-up --whe...
Wed, 12 May, 2021 at 6:13 PM