Non-API Integrated Menus on Direct Sync Integration

Menu Changes

The ItsaCheckmate menu updates team will update your Non-API integrated menus for you - as long as we have edit access to the respective ordering platform merchant portal.

If you also have API integrated menus integrated with us (which are updated directly in your POS), our team will automatically be notified of your menu edits and will update your Non-API integrated menus on your behalf.

If we do not have access (in the case of the ordering platform managing the menu on the restaurant’s behalf), please contact the ordering platform support team directly to request the menu change and email support@itsacheckmate.com to inform our menu updates team of the request. Once the ordering platform support team confirms that the changes have been made, our team will update accordingly within the ItsaCheckmate system.

*Please refer to your Menu Management Manual & POS Menu Updates & Ongoing Maintenance Manual for your POS which can be found HERE for more details.

Other Changes

Other changes to non-api integrated platforms such as delivery hours, item availability, etc. must be made directly in the respective ordering platform merchant portal.

You should make these changes directly or you can reach out to support@itsacheckmate.com for the ItsaCheckmate team to make these changes on your behalf (as long as our team has access to the respective merchant portal).