API Integrated Menus on Direct Sync Integration
Menu changes should be made directly in the POS - the ordering platform menus will automatically update when the systems sync every hour OR you can initiate a sync and then push to ordering platforms within the menu management portal
Setting delivery hours and setting an ordering platform online/offline should be done in the ItsaCheckmate Menu Management Portal.
Non-API Integrated Menus on Direct Sync Integration
The ItsaCheckmate menu updates team will update your Non-API integrated menus for you - as long as we have edit access to the respective ordering platform merchant portal.
If we do not have access (in the case of the ordering platform managing the menu on the restaurant’s behalf), please contact the ordering platform support team directly to request the menu change and email firstname.lastname@example.org to inform our menu updates team of the request. Once the ordering platform support team confirms that the changes have been made, our team will update accordingly within the ItsaCheckmate system.
*Please refer to your Menu Management Manual & POS Menu Updates & Ongoing Maintenance Manual for your POS which can be found HERE for more details.
Other changes to non-api integrated platforms such as delivery hours, item availability, etc. must be made directly in the respective ordering platform merchant portal.
You should make these changes directly or you can reach out to email@example.com for the ItsaCheckmate team to make these changes on your behalf (as long as our team has access to the respective merchant portal).