API integrated menus (including Postmates/ Doordash/ UberEats/ Sevenrooms/ Deliveroo/ SkiptheDishes/ BiteSquad/ Wait’R)

  1. Add new items(modifiers) or make changes to existing items(modifiers) in your POS  *It is critical to complete this first before moving on to Step 2 - Do NOT skip this step *

  2. Add the same items(modifiers) or make the same changes within the MM portal

  3. Additions/Changes will be added to the ‘Request Queue’ for mapping

  4. Our support team will map the items within 24-48 hours and PUSH the changes to the ordering platforms

**Refer to the Menu Management Portal section of the Knowledge Base for in-depth tutorial videos for the menu management portal

For Non-API integrated menus (including Grubhub/ChowNow/Bentobox)

  1. Add new items(modifiers) or make changes to existing items(modifiers) in your POS.    *It is critical to complete this first before moving on to Step 2 - Do NOT skip this step *

  2. Email the changes to support@itsacheckmate.com

  3. Our support team will manually add the items(modifiers) or make the changes within the ordering platform merchant portal and map the items within 24-48 hours and notify you once the mappings are completed  *This can only be done for menus for which we have full editing access - if not, you must request the item additions/changes directly from the respective ordering platform support and ‘cc’ ItsaCheckmate support

  4. The changes will then be active on the ordering platform menu

 *Note: Menu edits for 10 items or more may take longer than 24-48 hours