Most orders will show up within seconds. In rare cases, orders may take a little longer due to changes to the delivery service menu, the POS menu, POS or delivery service system outages, or other similar causes.

In the event, an order provided to ItsaCheckmate is unable to be sent through our integration (e.g. when an item was added to the ordering platform menu but not to the POS), our team will contact you via pre-established channels to try to make sure you are aware of the order and are still able to complete the order before the driver arrives.