Enter your search term here...
New support ticket
Check ticket status
FAQs FOR PROSPECTIVE CUSTOMERS
General Overview and Sign Up
What is ItsaCheckmate?
How do I sign up?
Why choose ItsaCheckmate as your integration solution?
Do you work with my POS system?
See all 11 articles
Initial Set Up
What should I have ready before I sign up?
How long will it take to get set up?
Why does it take 3-5 weeks to get up and running?
Does ItsCheckmate get me signed up with my desired Ordering platforms?
Do you provide a Tablet solution if I don’t have a POS?
See all 6 articles
How much does the integration cost?
Is there a deposit fee?
Does ItsaCheckmate take commission or per-transaction fees?
Do I get a discount if I have multiple locations?
When does the free trial start?
See all 7 articles
Who's my best point of contact after I sign up?
How much do I need to participate in the setup process?
Where does ItsaCheckmate take my menu from?
I need assistance to complete my Onboarding Form
How do I contact the billing/payment department?
Can I switch to ACH Payments?
Will I receive a monthly invoice from ItsaCheckmate?
How do I cancel ItsaCheckmate?
Menu Management & Orders
How do I manage my ordering platform menus once the integration is turned on?
How does ItsaCheckmate handle Scheduled / Advanced orders?
Can I throttle my orders?
Will I get notifications on my POS when orders come in?
Do I have the option to still accept and review orders once they hit my POS to ensure correctness before they are pushed to my kitchen printer?
See all 13 articles
Help Desk Software
by Freshdesk Support Desk