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FAQs FOR PROSPECTIVE CUSTOMERS
General Overview and Sign Up
What is ItsaCheckmate?
How do I sign up?
Why choose ItsaCheckmate as your integration solution?
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Initial Set Up
What should I have ready before I sign up?
How long will it take to get set up?
Why does it take 3-5 weeks to get up and running?
Does ItsCheckmate get me signed up with my desired Ordering platforms?
Do you provide a Tablet solution if I don’t have a POS?
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How much is the integration?
Is there a deposit fee?
Does ItsaCheckmate take commission or per-transaction fees?
Do I get a discount if I have multiple locations?
When does the free trial start?
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Who's my best point of contact after I sign up?
How much do I need to participate in the setup process?
Where does ItsaCheckmate take my menu from?
I need assistance to complete my Onboarding Form
How do I contact the billing/payment department?
Can I switch to ACH Payments?
Will I receive a monthly invoice from ItsaCheckmate?
How do I cancel ItsaCheckmate?
Menu Management & Orders
How do I manage my ordering platform menus once the integration is turned on?
How does ItsaCheckmate handle Scheduled / Advanced orders?
Can I throttle my orders?
Will I get notifications on my POS when orders come in?
Do I have the option to still accept and review orders once they hit my POS to ensure correctness before they are pushed to my kitchen printer?
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Help Desk Software