ItsaCheckmate.com Inc.

Onboarding Portal FAQs 5

• How do I create a brand after signing up?
• How do I add a Location and complete my Onboarding Form?
• What are the tasks in the ItsaCheckmate Portal associated with onboarding a location?
• How Do I Set Dining Options while Onboarding?
• How do I Set Payment Options while Onboarding?

Menus & Settings 15

• How do I make changes to my ordering platform menus? (Direct Sync Integration)
• Updating API Integrated Menus on Direct Sync Integration
• Updating Non-API Integrated Menus on Direct Sync Integration
• How do I make changes to my ordering platform menus? (Legacy Integration)
• Updating API Integrated Menus on Legacy Integration

See all 15 articles

Menu Management Portal 16

• What if I have forgotten my password to the Menu Management Portal?
• How do I make changes to my non menu api ordering platforms menu?
• Why do I not see all of my integrated ordering platforms in the Menu Management Portal?
• How do I use the Menu Management Portal?
• How To Manage User Access

See all 16 articles

Live Order Troubleshooting 14

• Why are tickets not printing to the kitchen?
• What if the calculated taxes on the delivery service and the POS are different?
• Is it possible to refund delivery service orders on the POS?
• Why are the prices charged online not coming through to my POS at the same price?
• Why would an order not integrate into my POS or why did I receive an order including "Order Attention Required"?

See all 14 articles

Miscellaneous Service Questions 3

• How do I add an additional Ordering Platform to my Live integration?
• Are refunds on Ordering platforms reflected in the POS and updated in the daily sales report?
• What is the difference between API and Non-API integrated ordering platforms?

Direct Sync by ItsaCheckmate 2

• Direct Sync by ItsaCheckmate FAQ
• General Menu Management Guide - Direct Sync by ItsaCheckmate

Toast POS 6

• General Overview - Toast Direct Sync
• Providing Toast Access to ItsaCheckmate
• Toast POS Menu Management
• Toast Printer Routing & KDS Settings
• Toast Direct Sync Menu Updates & Ongoing Maintenance Guide

See all 6 articles

Brink POS 3

• Brink - Menu Management
• Brink Direct Sync Menu Management Guide
• Brink - Direct Sync by ItsaCheckmate Settings Checklist

SpotOn POS 2

• SpotOn - Direct Sync by ItsaCheckmate Settings Checklist
• SpotOn - Direct Sync Menu Updates and Ongoing Maintenance

Heartland POS 2

• Heartland Menu Management Guide
• Heartland - Publishing Changes

Revel POS 5

• Providing Revel Access to ItsaCheckmate
• Adding Establishment Access to Existing Revel User
• Revel - Menu Management Guide
• Revel - Direct Sync Menu Updates & Ongoing Maintenance
• Revel - Direct Sync by ItsaCheckmate Settings Checklist

Clover POS 5

• How to Install the ItsaCheckmate App on Clover
• How to Create an ItsaCheckmate User in Clover
• Clover - Menu Management Guide
• Clover Direct Sync - Menu Update & Ongoing Maintenance
• Clover - Direct Sync Settings Checklist

Square POS 3

• Square Menu Management Guide
• Square Menu Updates & Ongoing Maintenance
• Square - Direct Sync Settings Checklist