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ItsACheckmate Company Contact Info
Will delivery service orders be reﬂected in reports?
Can I add an additional delivery service to my existing integration?
Can tips be sent through into the POS?
FAQs FOR PROSPECTIVE CUSTOMERS
General Overview and Sign Up
What is ItsaCheckmate?
How do I sign up?
Why choose ItsaCheckmate as your integration solution?
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Initial Set Up
What should I have ready before I sign up?
How long will it take to get set up?
Why does it take 3-5 weeks to get up and running?
Does ItsCheckmate get me signed up with my desired Ordering platforms?
Do you provide a Tablet solution if I don’t have a POS?
See all 6 articles
How much is the integration?
Is there a deposit fee?
Does ItsaCheckmate take commission or per-transaction fees?
Do I get a discount if I have multiple locations?
When does the free trial start?
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Who's my best point of contact after I sign up?
How much do I need to participate in the setup process?
Where does ItsaCheckmate take my menu from?
I need assistance to complete my Onboarding Form
How do I contact the billing/payment department?
Can I switch to ACH Payments?
Will I receive a monthly invoice from ItsaCheckmate?
How do I cancel ItsaCheckmate?
Menu Management & Orders
How do I manage my ordering platform menus once the integration is turned on?
How does ItsaCheckmate handle Scheduled / Advanced orders?
Can I throttle my orders?
Will I get notifications on my POS when orders come in?
Do I have the option to still accept and review orders once they hit my POS to ensure correctness before they are pushed to my kitchen printer?
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Menus & Settings
How do I make changes to my ordering platform menus?
Where do I log in to the menu management portal?
If I make a change on my POS, does that automatically get uploaded to my Ordering Platforms?
What information will I have of my clients (ie, name, number, address)?
How can I increase/decrease order prep time?
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Live Order Troubleshooting
Why are tickets not printing to the kitchen?
What if the calculated taxes on the delivery service and the POS are different?
Is it possible to refund delivery service orders on the POS?
Why are the prices charged online not coming through to my POS at the same price?
Why would an order not integrate into my POS or why did I receive an order including "Order Attention Required"?
See all 8 articles
Miscellaneous Service Questions
How do I add an additional Ordering Platform to my Live integration?
Are refunds on Ordering platforms reflected in the POS and updated in the daily sales report?
Menu Management Portal
What if I have forgotten my password to the Menu Management Portal?
How do I make changes to my non menu api ordering platforms menu?
How do I use the Menu Management Portal?
How To Manage User Access
How To Turn On/Off Ordering Platforms
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General Overview - Toast Direct Sync
Toast POS Menu Management
Toast Printer Routing & KDS Settings
Help Desk Software